Terms & Conditions
The Wedding Tape Last updated: 12th July 2026
This website, www.theweddingtape.co.uk, is operated by Olivia Rafferty, trading as The Wedding Tape ("we", "us", "our"), a sole trader based at 1 Wharf Lane, London. You can contact us at theweddingtapeco@gmail.com.
By browsing this site or placing an order, you agree to these Terms & Conditions. Please read them alongside our Rental Agreement and Privacy Policy, which form part of the same contract when you hire equipment from us.
1. Using This Site
You must be 18 or over to place an order with us. By using this site, you agree not to:
use it for any unlawful purpose;
attempt to interfere with its security or normal operation;
copy, resell, or repurpose our content or product photography without permission; or
submit false or misleading information when placing an order.
We may refuse service, cancel an order, or restrict access to the site at our discretion — for example, where we suspect fraud, misuse of Equipment, or a breach of these Terms.
2. Products & Pricing
2.1 We try to describe and price our packages accurately, but occasionally mistakes happen. If we spot a pricing or listing error after you've ordered, we'll contact you before proceeding — you can then confirm at the corrected price or cancel for a full refund.
2.2 Prices are shown in GBP. Prices, availability, and package contents may change at any time, but changes won't affect an order you've already placed and paid for.
2.3 Photos are for illustration — the Equipment supplied may vary slightly (for example, due to model updates) but will always match the specification described at the time of your order.
3. Orders & Payment
3.1 Placing an order is an offer by you to hire our Equipment and services, which we accept when we confirm your booking by email.
3.2 Full payment is due at checkout, before the Equipment is dispatched.
3.3 We may decline or cancel an order — for example, if we're unable to fulfil it for your date, if payment fails, or if we suspect fraudulent use. If we cancel your order, you'll receive a full refund.
3.4 It's your responsibility to give us accurate contact and delivery details, and to tell us promptly if anything changes (especially your wedding date or delivery address).
4. Delivery & Returns
4.1 See our Rental Agreement for the full delivery and return process, hire period, and your responsibilities while the Equipment is with you.
4.2 We aim to dispatch orders in good time to arrive 4–5 days before your wedding date, but we're not responsible for delays caused by the courier once the Equipment has left us.
5. Cancellations & Your Right to Change Your Mind
5.1 Because your order is tied to a specific wedding date and we prepare and dispatch Equipment accordingly, your right to cancel under the Consumer Contracts Regulations 2013 may end once we begin preparing or dispatching your order. We'll always make this clear at checkout.
5.2 To cancel before dispatch, email us at theweddingtapeco@gmail.com as soon as possible.
5.3 Refunds for cancellations after dispatch are handled under our Video Guarantee in the Rental Agreement, not under this section.
6. Editing Turnaround
We aim to return your raw footage within a few weeks of your wedding, followed by your edited highlights film shortly after. These are estimates rather than guaranteed deadlines — we'll keep you posted if timings change.
7. Third-Party Tools & Links
Our site may link to or use third-party services (for example, our courier, payment processor, or website host). We don't control these third parties and aren't responsible for their content, availability, or practices. Any dealings you have with them are between you and them.
8. Intellectual Property
All content on this site — text, photos, branding, and design — belongs to us or our licensors and may not be copied or reused without permission. Raw footage and edited films produced from your order belong to you, as set out in the Rental Agreement.
9. Liability
9.1 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't legally be limited or excluded.
9.2 Subject to 9.1, and to the specific terms of our Video Guarantee, our liability to you for any claim relating to your order is limited to the amount you paid us for that order.
9.3 We're not liable for indirect or consequential losses (for example, distress at losing footage) beyond the refund remedies already set out in our Video Guarantee, though we recognise how much this footage matters to you and that guarantee exists for that reason.
9.4 Your statutory rights as a consumer under the Consumer Rights Act 2015 are not affected by these Terms.
10. Complaints
We want to put things right if something's gone wrong. Please email theweddingtapeco@gmail.com with your order details and we'll respond as quickly as we can.
11. Changes to These Terms
We may update these Terms from time to time, for example to reflect changes to our services or the law. The version in force at the time you place your order will apply to that order. We'd recommend checking this page before booking if it's been a while since you last visited.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
Contact Us
The Wedding Tape Email: theweddingtapeco@gmail.com Address: [Your Address for Service]